Terms of service

Last updated: 15 October 2026

1. About us

This website is operated by FAMA FOOTWEAR LTD, a private limited company registered in England and Wales (Company No. 17518439), registered office 18 Elm Grove, London N8 9AJ, United Kingdom. Email: contact@famafootwear.shop. Phone: +44 7429 236407.

2. These terms

These terms apply to orders placed on this website by consumers. Please read them before you order. Nothing in these terms affects your legal rights as a consumer.

3. Your order and our contract

When you place an order you will receive an email acknowledging it. This does not mean your order has been accepted. Our acceptance takes place, and the contract between us is formed, when we email you to confirm that your order has been dispatched. If we cannot accept your order, for example because the item is out of stock or there was an obvious error in the price or description, we will tell you and will not charge you or will refund you in full.

4. Products

We make every effort to describe and show products accurately. Colours on screen may vary slightly. Size information is given on each product page; please contact us before ordering if you are unsure.

5. Price and payment

Prices are shown in pounds sterling (£). The total price, including any delivery charge, is shown at checkout before you pay. Payment is taken when you place your order. If we discover an obvious pricing error after you order, we will contact you before dispatch and you may cancel for a full refund.

Payment methods

The payment methods we accept are shown at checkout and in the footer of this website. Payments are processed securely by our payment providers; we do not see or store your full card details. Your payment is taken when you place your order.

6. Delivery

We deliver to addresses in the United Kingdom. Standard UK delivery is free on all orders, with no minimum spend. We aim to dispatch orders within 1–3 working days, with UK delivery usually taking a further 2–4 working days (3–7 working days in total). These times are estimates and are not guaranteed. Unless we agree otherwise, we will deliver within 30 days of the contract being formed. The goods are your responsibility once they have been delivered to you or to a person you have nominated.

7. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your contract within 14 days, starting on the day after you (or someone you nominate) receive the goods, without giving a reason. To cancel, tell us clearly by email at contact@famafootwear.shop or by phone on +44 7429 236407. You must then send the goods back to us within 14 days of telling us. Please contact us first and we will tell you where to send them.

Our 30-day returns promise

In addition to your legal 14-day cancellation right, you may return unworn items for a refund within 30 days of the day you (or someone you nominate) receive them. Contact us within that period and send the items back within 14 days of telling us. Refunds are processed in the same way and on the same timescale as cancellations above. This promise does not affect your statutory rights.

We will refund the price of the goods and the standard delivery charge you paid without undue delay, and no later than 14 days after we receive the goods back or you give us evidence that you have sent them, whichever is earlier. If you chose a more expensive delivery option, we will refund only the cost of our standard delivery. Refunds are made to your original payment method, and we do not charge a fee for refunds. Unless the goods are faulty, incorrect or not as described, you are responsible for the cost of returning them.

Please try footwear on indoors on a clean surface. We may reduce your refund if the goods have been handled more than is necessary to establish their nature, characteristics and functioning, as you would be allowed to do in a shop.

8. Faulty or misdescribed goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you may be entitled to a full refund within 30 days of delivery, or a repair or replacement, or a price reduction or refund later. These rights do not depend on, and are not limited by, our 30-day returns period. We cover the cost of returning faulty, incorrect or misdescribed goods. Contact us and we will arrange this.

9. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the goods. We supply goods for domestic and private use only and are not liable for business losses.

10. Events outside our control

We are not responsible for delays caused by events outside our control. If such an event happens we will contact you, and you may cancel and receive a refund for any goods you have paid for but not received.

11. Complaints

If you have a problem, please contact us first at contact@famafootwear.shop or +44 7429 236407 and we will try to resolve it quickly.

12. Personal data

We use your personal data as set out in our Privacy Policy.

13. Governing law

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.